Refund policy

1. Overview

Thank you for shopping with Hikebloom ("we," "our," or "us").

We are committed to delivering high-quality, handcrafted products and transparent purchase conditions. This policy explains clearly when returns and refunds are accepted and when they are not.

By placing an order on our website, you acknowledge and agree to this policy.

For questions, contact us at: hikebloom@gmail.com

2. Returns & Refunds — Important Notice

Hikebloom products are handcrafted brass accessories designed and finished by hand. Because of their personal and decorative nature, returns are accepted only in cases of verifiable fault or error.

We do not accept returns based on:

- Change of mind
- Personal preference
- "I don't like it"
- "The color is different than I expected"
- "I don't plan to use it"
- "It doesn't meet my expectations"
- "It's too small / too big"
- "I didn't realize how it worked"

All Hikebloom products include clear usage instructions. Difficulty using the product when instructions are provided is not a valid reason for a return or refund.

3. Valid Reasons for Return (Accepted Cases Only)

A return or refund will be considered only if one of the following applies:

- The item arrived damaged due to transport
- The item is defective and does not function under normal use (e.g., stripped screws, bent frame)
- You received the wrong item or wrong design

In these cases:

- You must notify us within 7 days of delivery
- You must provide clear photo or video evidence
- The item must not show signs of misuse, modification, or scratches from drops

We reserve the right to inspect and verify all claims.

4. Warranty (90 Days)

All Hikebloom products include a 90-day limited warranty covering manufacturing defects only.

The warranty does not cover:

- Normal patina or oxidation of brass (this is natural and expected)
- Scratches, dents, or dings from drops or impacts
- Misuse of the hex key or screws (overtightening, stripping)
- Use on items the product is not intended for (hard objects, large flowers that don't fit)
- Normal wear and tear
- Damage caused by water submersion or improper storage

Resolution (replacement or refund) will be decided by us after review.

5. Return Conditions (If Approved)

If a return is approved:

- The product must be in its original packaging
- All accessories, blotting sheets, and components (screws, hex key, carrying pouch) must be included
- The product must be free of damage or signs of misuse

Returns that do not meet these conditions will be rejected.

6. Shipping Costs for Returns

- Return shipping costs are the customer's responsibility
- Shipping costs are non-refundable
- We do not reimburse additional costs (customs, priority shipping, handling fees)

Only returns due to confirmed product defect or shipping error may qualify for covered shipping.

7. Refund Processing

- Refunds are issued only after inspection
- Approved refunds are processed within 10 business days
- Banks may take up to 15 additional business days

8. EU Consumer Rights (Clarification)

EU customers retain their statutory rights.

However, the right of withdrawal does not apply to products that:

- Have been used
- Have been modified or engraved
- Are returned due to personal dissatisfaction rather than defect

9. Chargebacks & Disputes

Opening a chargeback without contacting us first or while the product is delivered and functional may be disputed with:

- Proof of delivery
- Tracking data
- Communication records
- Published policy acceptance

Fraudulent or unjustified disputes will be contested.

Holiday Delivery Disclaimer (Seasonal Demand)

During peak seasons such as Christmas, Mother's Day, Valentine's Day, and major holidays, shipping carriers may experience delays beyond our control.

Hikebloom fulfills and dispatches all orders within the estimated processing and shipping times stated on our website. Delays caused by carriers, customs, weather, or seasonal congestion do not constitute a product fault.

Therefore, returns or refunds will not be accepted solely because an order did not arrive before a specific holiday or event.

By placing an order during peak periods, you acknowledge and accept these conditions.

We are always happy to assist, but dissatisfaction with how a specific flower looks pressed, or difficulty following the included instructions, does not constitute a defect.